FAQ

Find out about our shipping locations and estimated delivery times here.

If you're based in Australia, you're in luck: shipping is on us. Shipping rates for the rest of the world can be estimated here.

Orders are delivered from Brisbane, Australia, within three to five days from the time of purchase. After the order is shipped, the delivery time depends on your location. These are a few estimated time frames for reference:

Sydney: 2-3 business days

Melbourne: 3-4 business days

Adelaide: 4-5 business days

Perth: 7-14 business days

You can use this time frame calculator to obtain an estimate for your delivery if you're based anywhere else in Australia. Simply enter 'Brisbane City' where it says 'Send from' and your location where it says 'Deliver to', scroll down, and find the business days below the pricing information (shipping rates displayed differ from ours - this link is just to check for delivery time estimates).

Time frames for the rest of the world are as follows:

New Zealand: 10-16 business days

North America, Asia Pacific, and Western Europe: 10-28 business days

Rest of the world: 14-30 business days

Please get in touch via contact@gypsythelabel.com if your order hasn’t been delivered according to the expected timescales, and we will assist you in checking your order status.

Absolutely! We’ll provide updates at every stage of your order from the moment you place it. In your delivery confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order here.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at contact@gypsythelabel.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via contact@gypsythelabel.com, we may be able to cancel your order before it’s processed. If not, we’ll ship your item and then you can return it to us if you wish upon receiving it.

If you need to make any changes to your order, please ensure you send us an email straight away at contact@gypsythelabel.com so we can try and assist you with the process.

You can exchange an item if you send it back to us within 30 days of receiving it and it is undamaged, unused, and contained in its original packaging.

Please contact our customer service team at contact@gypsythelabel.com to start your exchange process. Providing the exchange is within the 30-day period and meets the criteria, we will assist you to send the item to our PO box. You will need to arrange and pay for the delivery when returning an item, ensuring it is packaged appropriately so it comes back undamaged. Once we receive it, we will assist you in choosing a different piece.

Absolutely! You can send your pieces back to us within 30 days of receiving them as long as they're undamaged, unused, and contained in their original packaging. Please note that, in case of opting for an exchange instead of a refund, we will credit you with an additional 10% of what you originally paid so you can choose any other item of your choice (for instance, if you had purchased an item for $100, we would provide you with store credit for $110). 

Please contact our customer service team at contact@gypsythelabel.com to start your return process. Providing the return is within the 30-day cancellation period and meets our return criteria, we will assist you to send the item to our PO box. You will need to arrange and pay for the delivery when returning an item, ensuring it is packaged appropriately so it comes back undamaged and we can refund you the amount paid.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item, but it can take several days for your bank or credit card provider to process the refund into your account.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes, we do! These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. You can buy a gift voucher for the value of $100, $150, $200, $300, or $500. Simply send us an email at contact@gypsythelabel.com so we can personalise it for the occasion and send it to you.

Our dream team is always on the hunt for distributors, marketing specialists, content creators, and brand ambassadors for our rapidly growing business. If you think you have what it takes, send us an email at contact@gypsythelabel.com. Please include examples of your previous work, evidence of your social media engagement (if applicable), and anything else that you consider relevant. We will be in touch with you within 48hs. Best of luck!